Contents:

The 10 principles of brilliant customer service

Successful Customer Service: Get Brilliant Results Fast

Global Journal of Enterprise Information System

Sales Techniques - How to convince a customer to buy from you

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The 10 principles of brilliant customer service

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Get Brilliant Results Fast really liked it 4. Customer service is vital to a profitable business.

Successful Customer Service: Get Brilliant Results Fast

Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more. Paperback , pages. Published August 1st by Crimson Publishing first published January 1st To see what your friends thought of this book, please sign up.

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Jumia Books Successful Business Plans: Get Brilliant Results Fast.

To ask other readers questions about Successful Customer Service , please sign up. Be the first to ask a question about Successful Customer Service. Lists with This Book. This book is not yet featured on Listopia. John rated it really liked it Jan 25, Derar Tarshihi rated it really liked it Aug 03, Abdulrahman Arif rated it really liked it Jun 22, Predicts the potholes on the path to performance and points out how to prevent them.

Explains the important customer success similarities and differences between the traditional on-site license model and the recurring revenue model. Describes the necessary knowledge, skills, and mindsets required of the personnel tasked with delivering customer success…whatever their title. Shares the key actions that will speed and smooth the customer success journey. This engaging book guides you to that critical path for success!

Global Journal of Enterprise Information System

How to cite item. They deliver the results customers crave and executives yearn for, while building brand and having fun. Establish clear expectations and then exceed them. Whatever you do, do it fast. Read more Read less. Make written communications short, specific and simple.

The Brilliant Service Professional. Whatever title individuals in that position are given—field service technician, support engineer, implementation consultant, services account manager, resident engineer, technical account manager—no one has more potential impact on the success of the company and its customers than the service professional High-performing service pros are where the action is, orchestrating superb customer experiences, proactively preventing problems before they occur, and leveraging their relationships to rock out customers and lock out the competition.

They deliver the results customers crave and executives yearn for, while building brand and having fun.

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Designed for anyone in service who touches the customer, The Brilliant Service Professional uncovers the competencies, tools, and behaviors that enable service pros in any industry to shine as the new corporate rock star. Whether a seasoned executive or just cutting your professional teeth, the Brilliant Practices and Shining Examples reinforce our foundation and motivate us to be the best. In our new service economy, BSP will help advance our position in the world market.