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If the weight exceeds free baggage allowance, normal excess baggage charge or prepaid baggage charge will be applied. If the set weighs more than 20kg, normal excess baggage charge for the portion of weight exceeding 20kg will be applied. Other sport equipment Hang gliders, Archery equipment, Fishing equipment, Bowling equipment,etc Fire Extinguishers, Dry Ice over 2. G Power Bank etc. For more details about regulations of restricted goods carried by passengers, please kindly read below information:.
We aim to deliver baggages to right destinations. However, sometimes baggages may be damaged, delayed or do not reach the destinations due to inclement weather or facility requirements.
Get a free online quote with Excess Baggage Company - specialists in excess baggage shipping and storage services. Excess Baggage is a American crime-comedy film written by Max D. Adams , Dick Clement, and Ian La Frenais, and directed by Marco Brambilla about a.
Please accept our sincerest apologies if you have suffered any such issue. In an event such as the above, Vietnam Airlines will do our utmost to resolve the problem. If your baggage may be damaged or does not come off the conveyor belt, please file a report with our Lost and Found Counter located at the arrival station, as soon as possible. Our staff or handling agent will provide you assistance. Claims received after this deadline will be dismissed.
Please refer to Liability Release of Checked baggage for more details. We will initiate the tracing of your baggage through our worldwide computerised tracing system and will keep you informed of the status of your baggage. If you have filed a report already, you can use the file reference eg HANVN to trace your baggage online. We will notify you as soon as your baggage is located and will be delivered to the address you specified, subject to local customs regulations.
Alternatively, you may collect your baggage at the airport and we shall be glad to reimburse the transport cost. A search can be extended to up to days if you so wish. In the event that your baggage is damaged, lost after arriving at your destination via another airline, you should inquire with the airline in question. In the case of code shares operated by other companies, please contact the operating company. Lost property that is discovered within the cabin will be kept at the airport of arrival.
Depending upon what it is, unclaimed property found in the cabin will be held by either the Vietnam Airlines baggage office or local airport authorities. If you have found personal items that have been left behind in the aircraft cabin, please contact us immediately. Passengers should personally pick up your own checked baggage at the airport baggage conveyor belt upon arrival.
If your baggage is not picked up, Vietnam Airlines will store it for 90 days and assess applicable storage charges. If a passenger fails to claim baggage within 90 days, its disposal is subject to Vietnam Airlines' discretion. If your lost article is found, it will be immediately delivered to the place of your choosing. Passengers will be responsible for any shipping fees. Items discovered in airport facilities other than the cabin may be kept at the airport building in question, or at a police station.
Please inquire using the relevant contact details. At Noibai International Airport: Lost and Found counter: This website is using cookies. For the best possible web experience, please provide your authorisation to use our cookies and to permanently remove this message.
Facebook Twitter GooglePlus Linkin. Economy Premium Economy Business Class. You may buy Pre-paid Baggage at least 6 hours before departure Please enter one of the following: Your email address is blank. Provision of Restricted Baggage. Radioactive, Infectious,Toxic Substances, Corrosives. Web Checkin is available 24 to 1 hour before flight departure Please ensure you input the family name as it appears in your ticket Enter your Reservation Code eTicket number Frequent Flyer number Reservation Code.
Flight Schedule FlightInfo From. Departure day departure-day-switcher Today Sep 18 Tomorrow Sep You may view your trip information by enter following:. OR Login to membership account. You may buy Pre-paid Baggage at least 6 hours before departure. Web Checkin is available 24 to 1 hour before flight departure Please ensure you input the family name as it appears in your ticket. Departure City If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Flight Schedule Flight Status. Departure day mobile-departure-day-switcher Today Sep 18 Tomorrow Sep I have read and agreed to Conditions Of Website Use. Vietnam Airlines is pleased to supply useful baggage information as below: You can also tag your baggage with name and contact information so you can find your baggage more easily after flight. We recommend that you pack your belongings in proper suitcases to avoid damage to your luggage or its contents during transport.
In order to safeguard your properties and to prevent any loss, damages or delay, Vietnam Airlines would like to remind you not to pack any fragile articles, perishable or valuable and important personal items into your checked baggage. In addition, we recommend that your checked baggage not exceed 32kg per piece to avoid injury to porters, especially for customers travelling to and from Australia, New Zealand, South Africa, Sri Lanka, and the United Kingdom.
This is in accordance with the local occupational safety rules. The Free Baggage Allowance might be different for a variety of carriers. Please refer Interline Baggage Rule for more details. Baggage allowance for infant under 2 years old: In some cases, baggage allowance printed in your ticket may be different from above mentioned. Baggage allowance printed in your ticket will be applied.
If the journey includes multiple sectors and carriers, baggage allowance may be different amongst those of the carriers. Unless otherwise specified, maximum weight per piece of baggage is 32kg and total dimension does not exceed cm. Baggage allowance for Lotusmiles members Additional to your ticketed allowance baggage, Lotusmiles members are offered an enomous benefit as below: Baggage allowances on codeshare flights. Excess Baggage Fees Paid at Airport. PRE-PAID BAGGAGE If your need to carry baggage that weighs more than your free baggagge allowance, you are recommended to take advantage of buying pre-paid baggage with a much lower cost comparing to paying for excess baggage at the airport and save time for your journey.
Prepaid baggage is available for passengers holding Vietnam Airlines tickets, except for infant under 2 years old. Prepaid baggage is applied for flights wholly on Vietnam Airlines and operated by Vietnam Airlines only. Pre-paid baggage is not applied for some short domestic sectors operated by small aircraft ATR Pre-paid baggage is required to be purchased at least six 6 hours prior to departure time. In case of purchasing Pre-paid baggage on the website, you have 2 options: Prepaid baggage is sold in 5kg or 10kg weight per block. Maximum 10 blocks kg can be purchased per passenger.
You can choose to buy 1 type of block 5kg or 10kg or both types 5kg and 10kg , yet the total must not exceed 10 blocks.
Pre-paid baggage is only valid for the passenger on the specific flight - which is paid for. Totally unused Pre-paid baggage associated to ticket with itinerary originating Korea is refundable. Pre-paid baggage can be voluntarily changed to other Vietnam Airlines operated flights on the same sector. The change must be done at least 6 hours before departure time of original and new flight.
If your weight of baggage is less than Baggage Allowance and Pre-paid baggage, Pre-paid baggage is not permitted to refund.
If your weight of baggage is in excess of Baggage allowance and Pre-paid baggage, you are required to pay Excess baggage charges which are applied for the exceeding weight according to Weight concept kg. Temporarily stop selling EMD-A prepaid baggage on the flights departing during the following periods: Planning for travel with your pet Passengers travelling with pet as checked baggage should contact Vietnam Airlines branch offices for advanced reservations.
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Fees for routes that permit 2 bags of 32 kilos 70 lb each. Baggage allowances on codeshare flights. If you have taken the wrong baggage Please immediately return to your airport of arrival, and notify a member of staff. A teenage babysitter is the focus of two boys and a man's separate obsessions. If your itinerary includes flights operated by carriers other than Vietnam Airlines, different baggage rules may apply.
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