Employees First, Customers Second: Turning Conventional Management Upside Down
Contents:
Numerous coaches turned him down, saying that a one-armed person could never excel at Judo. That was until he met a coach who not only taught him Judo but helped him win an entire tournament. In Judo, there is an aggressive move—the counter of which is to catch hold of the right arm of the opponent and spin them around.
What is the core business? Why do you—the company—exist? The purpose of the business is to create and deliver differentiated value to the customers.
Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar
Where does your differentiated value get created? What creates the differentiated value? Given that the value is created in the value zone that exists between the customers and the employees, it seems obvious that it is the employees who create the differentiated value. Given the fact that the value is created by the employees in their interface with the customers, what should the business of the managers be?
Employees First, Customers Second: Turning Conventional Management Upside Down. In the book, Employees First, Customers Second: Turning Conventional Management Upside Down, he describes how HCLT successfully left behind out- dated.
Nayar tells the parable of a plumber who shows up at an expensive house, and the owner wastes 2 hours telling him about how great the house is. But all the plumber is there to find out is where the leak is. For a company to truly transform and get better, it needs plumbers—people who are interested in finding the leaks and fixing them. They give orders, but the orders are not executed because there is no trust.
It also means acknowledging each and every problem that employees voice opinions about. Employees at your company can get a paycheck from anywhere.
Employees First, Customers Second Quotes
So as a leader, you need to be able to provide your people with a vision that resonates with them. Money cannot be that. Benefits cannot be that. Nayar has his eyes on something more: His vision for HCL was simple: The system had a guaranteed resolution time. Management also had appraisals done regularly by employees. They were anonymous, electronic, and published company-wide.
The company did it for eight years, for about 6, managers. It kept those in management in a position to lead because the people believed that they should be there. She personally told them how hard everyone had worked on the presentation and how hard they will work to create value for them. The value zone in action.
The 4 transformational questions
Nayar also proudly tells the story of his philanthropic venture—The Sampark Foundation. Nayar used the four questions and four steps in Indian schools to vastly improve educational outcomes—specifically in English and math. There were , teachers who needed to teach English and math to 3 million students in 50, schools.
Sep 21, Anshul rated it it was amazing Shelves: I am the author of this book. Yes, that is correct. Even Vineet says, the book is not by him but by thousands of other employees who have written this book. I am one of those thousands. Vineet is just an anchor person of thousands of us. Ray of hope of thousands of hope. Hope that we will be the largest IT company one day.
And when that day comes, we will then turn around and say it was becua I am the author of this book. And when that day comes, we will then turn around and say it was becuase that one of thousands of us, Vineet, dared to dream a simple thought, called Employees First Customers Second. Go ahead and read the book. You will enjoy it. Apr 29, Parxyr rated it really liked it Recommends it for: Vineet challenges the traditional concepts of command and control management structures by leading the charge with fully empowered employees and transparency through his organization. By adopting these new management models, Vineet takes you through his journey to bring HCL Technologies to the forefront of the Indian outsourced IT offerings.
There are interesting concepts in this book that appealed to me directly. The dismissal of old techniques, the use of social media tools internally to the o Vineet challenges the traditional concepts of command and control management structures by leading the charge with fully empowered employees and transparency through his organization.
The dismissal of old techniques, the use of social media tools internally to the organization to enable the transparency and empowerment of the workforce, and the new eyes approach to overall organizational transformation is an interesting adventure.
Sep 23, Vinay Jain added it. It is a wonderful book.
Book Review: Employees First, Customers Second: Turning Conventional Management Upside Down
Written in same same fashion as it should be - upside down. I mean the chapter that should ideally be the first is included in the end. It is must read for every HCLite. Further, it gives a lot of insight into the management pratices' followed by the company and how it has turned saved the company form the turbulent waters in the time of dot com bust. It also gives a good picture of how CEOs see the organisation form others mind. Al in all a good word by Vinnet It is a wonderful book. Al in all a good word by Vinnet Nayar.
Nov 10, Antony Dick rated it it was amazing. I came across this book when I was hearing one of Vineet's speeches in youtube. Having the curiosity developed with the name of the book I wanted to read it. This book is all about his personal experience narrated in a subtle way which will provoke you to think across boundaries to help you develop personally and also professionally. A must read for someone who wants to do something to his organization and help the company develop.
From soul searching to bringing in transparency and a culture of change the author successfully inverts the pyramid and makes the employee the center of all business activity. To ask other readers questions about Employees First, Customers Second , please sign up. Al in all a good word by Vinnet Nayar. It is more a "eye opener" than a manual. Its written down fairly simply with as many examples as required. Want to Read Currently Reading Read.
With a different perspective about how we can win the hearts of th I came across this book when I was hearing one of Vineet's speeches in youtube. With a different perspective about how we can win the hearts of the customer by winning the hearts of the Employees first. Aug 12, Verbiage rated it it was amazing.
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This one had to be a must read for me especially when its written by one of the people I admire. Tom Peters thinks he just might be the next Peter Drucker. Way to go Vineet". Feb 20, Jitender S. Writing about some management concepts is easy but implementing them is tough and that what Vineet Nayar has done. Employee First Principle took the route of transparency, reverse-accountability, and collective wisdom.
If Tom Peters says, "Mr. Nayar could be the next Peter Drucker", then its better have a close look at what Vineet has achieved. Sep 01, Onkar rated it liked it. Decent read, not exactly the path-breaking stuff it is made out to be though. People from IT services background can relate better to the book. Jul 27, Satia rated it liked it Shelves: Not a bad book. The suggestions are clear enough without giving specific "how-to's". The logic seems unsupportable but in practice makes more sense than anything else.
I promised to pass this one on to my son when I was finished. Jun 29, Ramakrishnan M rated it really liked it. Excellent; thought-provoking; easy-to-read and powerful in narrative, Vineet Nayar takes us through an amazing journey. A must-read for every corporate leader May 13, Manish Raj added it. A must read for aspiring business leaders.. Feb 03, Bryan added it. A concept that I generally support but not a terribly enlightening book.
Basically one big case study. Nov 18, Bruce Harbour rated it really liked it. Interesting and very different approach to dealing with staff. Apr 24, Alokmahajan rated it liked it. Sep 09, Sourav Sen rated it really liked it. A very interesting take on how conventional management techniques could be inverted to focus on creating value for the driving force of a tech company- its employees. Sep 10, Sheyla rated it did not like it.
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- Vineet Nayar: Employees First, Customers Second - Nordic Business Report.
- A Study in Crimson.
- Employees First, Customers Second - Beyond Budgeting Institute?
- IMPOTENT COPS: AND THEIR WEE WILLY COMPLEX;
Nov 09, Nathalie De Spiegeleire rated it really liked it. Title says it all. Fascinating experiment, all about 'truly' empowering employees. But is it not too good to be true? A wonderful book to read and understand how innovative and bold thinking can help succeed. A very easy-to-read case study about empowering employees and giving them the opportunity to do great things under a clear vision.
Nov 26, Avinash rated it liked it. Nov 07, Rahat Virk rated it really liked it. Bad for old style business managers. Here comes the future of employee-company relationships. Oct 24, Nitin rated it really liked it. Opposite approach than most of the companies follow today. I believe in "Employees first" approach and this book confirmed my understanding.
Jan 24, Alexandre added it. Very interesting read even though not very "actionable". It is more a "eye opener" than a manual. Oct 23, share Books rated it it was amazing. Books by Vineet Nayar. See All Goodreads Deals…. Trivia About Employees First,