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Do you also despatch goods to packing stations? Despatch to a packing station is possible as a basic principle, and we can arrange for this without any problems. Please ensure that when stating the address, you quote the correct packing station number and - particularly important - your packing station customer number so that no problems occur with delivery. Can I follow the status of my package online? No, we do not offer despatch with a tracking number.
Accordingly, you are not able to follow the status of your package online. Returns What should I do if I want to return an article? We ask you to make a distinction between a complaint and cancellation.
This is how a return works in the case of cancellation: You have the right within one month to cancel this contract without specifying reasons. In this connection, please read through the notice of right of cancellation set out in our terms and conditions of business. In this case, we kindly request you to return the goods to us. Please note that we do not accept consignments sent carriage unpaid consignments with postage unpaid.
In order to assign your return correctly, it is sufficient if our labels are still to be found on the goods or if you enclose an informal letter containing the order number. This is how a return is handled in the case of a complaint: Please apply for your return delivery via eBay. We will send you a link via eBay where you will be able to print out a postage-paid DHL parcel label. As soon as the goods are received, the purchase price will be refunded.
Please note that it can take up to 14 days to reverse your purchase, since the article which is the subject of complaint has to be tested and re-booked. Under which circumstances do you take back an article? Within one month following receipt of your goods, you can send them back to us without specifying reasons.
In addition, we offer you a month functional guarantee on all articles which are not declared to be defective. This means that If your appliance no longer functions within this 12 month period, you can likewise return it to us. Who bears the cost of the return?
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In the case of a complaint, we assume the transport costs. In the case of a cancellation, you, as the purchaser, bear the shipping costs for the return. How long does it take until my money is refunded? The reversal of your purchase can take up to 30 days, since the article which is the subject of complaint must be tested and re-booked. Office hours What are your office hours? You can contact us during the following office hours: On the momox Internet page, you can easily sell articles at a fixed price.
Sell easily in 3 steps: Type or scan in the bar code with your smartphone and establish the value 2. Send in the article free of charge 3.
Should you have any questions in this connection, the momox customer service will also be pleased to help you by mail. Offer valid only once per customer including mobile recharges and bill payments.
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